Privacy Policy

CineScan is a SaaS-based Theatre Entry Operations Platform.

CineScan helps theatres manage entry operations through realtime monitoring, duplicate detection, staff management, device management, analytics, billing, and multi-theatre operations. Data is processed only to operate these functions for theatre owners, administrators and authorized staff.

CineScan processes the following operational data categories:

Theatre / account administration data

• Theatre name and location
• Contact email and phone number provided by the theatre
• Owner account reference and theatre configuration settings

Staff / account data

• Account email address used for sign-in and invitations
• Display name, account status and assigned role
• Theatre membership and invitation records

Device / operational data

• Device name, model and device identifiers
• Approval status, staff assignment and last-seen timestamps
• Active scanner session records used to enforce simultaneous scanner limits

Scan / entry data

• Hashed scan values
• Timestamps
• Show/session identifiers
• Device identifiers and the staff account that performed the scan
• Scan result (for example, accepted or duplicate)

Billing / subscription data

• Selected plan, plan limits and trial period
• Scan usage counts and add-on device counts

Analytics data

• Aggregated hourly and daily scan statistics per theatre
• Cumulative scan counters and anomaly-detection results

Billing data relates only to the theatre's CineScan subscription or usage. CineScan does not process movie-ticket purchases and is not a payment gateway for ticket purchases.

CineScan does not collect:

• Cinema customer names or phone numbers
• Card or payment instrument details
• Ticket booking details or raw QR/ticket contents

Data is used only to operate the platform, specifically for:

• Realtime entry monitoring
• Duplicate detection
• Staff management
• Device management
• Analytics
• Billing
• Multi-theatre operations
• System performance and reliability

We use:

• One-way hashing of scan values
• Secure storage
• Restricted, role-based access controls with strict theatre-level isolation

CineScan does NOT:

• Sell data
• Share data with third parties
• Use data for advertising

CineScan is designed to comply with the Digital Personal Data Protection Act, 2023.

CineScan retains scan data only for as long as necessary to operate the service.

• Individual scan records (hashed values, timestamps, and show identifiers) are retained for a limited period for operational and analytical purposes
• After this period, such data may be deleted or anonymized
• CineScan retains only aggregated, non-identifiable statistics for long-term insights
• Account, theatre, device and billing records are retained for as long as the theatre uses the service

CineScan does not store raw ticket contents or cinema customer personal data.

This policy may be updated over time.